Privacy policy

The data controller is Večanski DOO, Vladana Desnice 66, 21131 Petrovaradin, Srbija. Tax ID (PIB): 100802930 | Company ID (MB): 08374473 Contact: info@horecashop.rs, +381 65 6435 694.

When purchasing or registering we may collect: name, email, phone, shipping address, company details (tax ID, registration number) for B2B customers, and order and payment information. Technical data (IP address, device type, cookies required for site operation) may be processed automatically.

We use data to: • fulfil orders and deliveries; • issue proforma invoices and invoices; • notify you about order status; • manage your company account; • meet legal obligations.

Processing is based on contract performance (purchase), consent (registration), and legal obligations of the seller (tax and accounting regulations).

We do not sell data to third parties. We share it only as needed to provide the service: courier services (delivery), email providers (e.g. order confirmations) and banks for recording payments.

Order data is retained according to legal requirements for accounting and tax documentation. Account data is kept while the account is active or until deletion is requested, unless law requires longer retention.

You have the right to access, rectify, erase, restrict processing, data portability and to object. Contact info@horecashop.rs to exercise your rights. You may also lodge a complaint with the competent personal data protection authority in the Republic of Serbia.

We use cookies required for the site to work (e.g. session, cart, sign-in). To measure traffic we use Google Analytics 4, which processes aggregated and technical usage data. You can limit analytics via browser settings or by blocking third-party scripts.

We take reasonable technical and organisational measures to protect data. No internet transmission is completely risk-free.